上海 | 【Michael Kors】Consumer Marketing Assistant

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Job Title: Consumer Marketing Assistant

Reports to: Senior Consumer Marketing Executive

Division: Marketing & E-Commerce, China

Location: Shanghai, China


The primary purpose of this position is for supporting the Consumer Marketing team on all projects to deliver outstanding execution results.


Customer Support

1) Vendor management of CSR recruiting, quality assurance and performance review on a routine basis

2) Liaise with Retail Stores, Logistics, After-Sale and E-com Operation teams to solve customer inquiries/complaints on a daily basis

3) Perform monthly reporting and analysis to address improving areas and set action plans accordingly

4) Set up and update SOP and QA standard for vendor to follow through

5) Manage and update FAQ database of brand knowledge, product information, store information, campaign/event/promotion information

6) Perform train-the-trainer program for vendor management team on a quarterly basis

7) System maintenance & on-going optimization by working with IT and 3-rd party vendor

CRM Materials Production, Sourcing & Allocation

1) Produce and allocate daily necessities to stores, including Thank You Card, POS Signage and Customer Information Card on a monthly basis

2) Design, produce and allocate seasonal loyalty brochure to stores on a quarterly basis

3) Loyalty/Reward program gift sourcing (via Merchandising & global GWP pool), allocation and inventory management

4) Vendor & cost management


• Bachelor’s Degree required; major in business/marketing is preferred

• Share the value of excellence pursuing and results driven

• Entrepreneurial; ability to drive forward with goals independently

• Good communication and inter-person skills (open, passionate, delivers clearly expression on business subjects)

• Ability in time management and multi-tasking

• Excellent in both Chinese and English

• Skilled in Microsoft PowerPoint, Word and Excel

• Ability to develop and build cooperative working relationship; ability to collaborate with all business levels in the organization

• Thrive in a fast paced on-time deliverable environment





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