Leads and ensures the agency is delivering on necessary expectations. Manage the service expectations of the client through open and honest discussions between agency and client management. Builds and maintains a solid client relationship based on mutual trust and respect through the creation of a customized team. Partners with Creative, Strategy and Operations Leads to deliver work that is innovative, on strategy and within budget and timing parameters.
- Manages day-to-day client relationships
- Can operate autonomously without a lot of day to day guidance
- Displays influential presentations skills that invite participation and effect desired outcomes
- Leads cross-capability teams to deliver creative thinking and powerful ideas that meet client objectives and goals
- Has an eye for detail; ensuring work is client-ready and exceeding client expectations
- Will foster an environment of partnership with the other internal disciplines and external agency teams
- Traditional and digital experience
- Good English communication skills
- B2B / IT experience is preferred
- Hard working and good team player
MRM//McCann is a top global digital agency made up of a diverse collection of craftspeople focused on strategy, creativity, performance, and technology. An integrated customer experience management agency, MRM//McCann is focused on creating rich experiences that connect people with brands, products, and services and build profitable customer relationships over time.